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Quick answers and the right contacts
gIA is your intelligent guide on the Segic website. Whether you want to understand our infrastructure, discover our solutions, get information about our administration and payment processing services, explore the Marketplace or find the right point of contact, gIA guides you and points you to the best next step. For a quick answer, you can also go directly to the FAQ below, organized by audience.
Segic is designed for organizations that want to simplify, administer, evolve or enrich their group benefits. This includes employers, large companies, unions, associations and organizations that deal with multiple groups, providers, rules, data or systems.
Who we serveMore than just a platform, Segic is an independent benefits orchestration infrastructure. It brings together multiple insurers, providers and partners within a single environment to simplify administration, billing, integrations, data management and program evolution.
Why SegicYes. Segic is designed to support environments where several insurers, providers or partners can coexist. This approach helps organizations maintain more flexibility as their needs evolve.
Why SegicYes. A single invoice, or consolidated billing, brings the management of multiple programs and providers together in one place. This approach simplifies administrative follow-ups, makes cost management easier and contributes to smoother administration.
Single invoiceThe best way to find out is to talk with our team. A short meeting allows us to understand your context, goals, current systems and main challenges in order to identify the solutions best suited to your organization.
Schedule a meetingSegic brings together the key tools needed to administer group benefits. This includes administration, portals, self-enrolment, payment management, billing, eligible claims, health and wellness accounts, HR and payroll integrations, data governance and a benefits Marketplace, depending on your organization's needs.
SolutionsServices can cover benefits administration, enrolments, employee or member changes, payment processing, reimbursements, billing, claims, data management and coordination with the various stakeholders. Services are tailored to each organization's reality and needs.
ServicesTPA stands for Third Party Administrator. In simple terms, it refers to benefits administration services: eligibility, enrolments, changes, follow-ups, coordination and operational support.
TPA servicesTPP stands for Third Party Payer. In simple terms, it refers to support for processing claims, payments, reimbursements and financial flows related to certain eligible programs.
TPP servicesNo. Available capabilities may vary depending on the program configuration, activated services, the organization's rules, the providers involved and the required integrations.
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Benefits administration can be simplified through better centralization of information, fewer manual tasks and more efficient coordination between the various programs, providers and stakeholders. Administrators gain better visibility and more control over their operations.
SolutionsYes. Integrations, the automation of certain processes and the centralization of information help reduce re-entry, repetitive follow-ups and exchanges between stakeholders. The goal is to make operations simpler and more efficient.
HR and payroll integrationsYes. Changes related to employees or members, coverages, statuses or administrative information can be handled to simplify day-to-day management and ensure better operational continuity.
SolutionsYes. Better data organization makes benefits administration, integrations with other systems, reporting and decision-making easier. It also contributes to stronger governance and higher information quality.
Data governanceThe right point of contact depends on your organization and the solutions in place. GIA can first guide you to the right resource, then direct you to the appropriate form or specialist when our team's involvement is required.
Contact usYes. Brokers, actuaries and consulting firms remain strategic partners. They can rely on an independent infrastructure that combines a technology platform, administration and payment processing services (TPA / TPP), integrations, data and a benefits Marketplace to deliver even more value to their clients.
Brokers and partnersNo. The goal is to complement and strengthen the advisor's role, not replace it. Brokers, actuaries and consulting firms remain at the heart of the client relationship, while Segic provides the tools, services and support needed to simplify execution and enrich the service offering.
Why SegicBrokers can offer a more modern, more flexible and better-integrated approach through simplified administration, an improved digital experience, HR and payroll integrations, a single invoice, a benefits Marketplace and operational continuity, even when changing insurers.
Brokers and partnersYes. The solutions are particularly well suited to organizations managing multiple insurers, providers, employee or member groups, systems or programs. They centralize operations, simplify administration and ensure better continuity.
Large companiesYes. Every collaboration starts with a discussion to understand the client's needs, the role of each stakeholder and the project's goals. This approach helps identify the best way to work together and propose the most suitable solutions.
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The benefits Marketplace is an ecosystem that allows organizations to enrich their benefits offering by providing access to a selection of complementary products and services. It makes it easy to add new solutions while offering an integrated experience to employers, employees and members.
MarketplaceThe Marketplace expands the benefits offering with more choice, more flexibility and solutions adapted to the needs of employees and members. It becomes easier to evolve programs at the pace of the organization's needs.
MarketplaceNo. The Marketplace is designed to complement existing benefits, not replace them. It adds new products and services to enrich the overall offering and better meet the needs of employees and members.
MarketplaceThe benefits Marketplace can bring together a wide range of complementary products and services, including health, wellness, prevention, telemedicine, legal services, cybersecurity, supplementary insurance, savings, discount programs and other benefits for employees and members. Offerings evolve continuously to meet the needs of organizations and their employees or members.
MarketplaceInterested providers can contact Segic to present their solution. The team will assess the relevance of the offering, the fit with the ecosystem and collaboration opportunities.
Become a partner Contact usDetailed questions from employees and users depend on their organization, their program, the applicable rules and the activated services. They should therefore be handled primarily in Portal 3.0, with information specific to each group.
The right point of contact depends on your organization, your program and the activated services. First check the communications received from your employer, your administrator or the portal.
Contact usUse the instructions provided by your organization or the point of contact indicated in your portal. If a support link is available, it is usually the best path.
Contact usDepending on the activated services, some information may be available in the portal. If the information is not available, refer to the communications or the contact designated by your organization.
Contact usOver time, GIA will be able to help guide users to the right information or resources. Answers related to a specific plan must, however, respect the program rules and the organization's information.
Tell us about your organization, your challenges and your priorities. We’ll help you identify the best-suited solutions, at your own pace.