{"id":28699,"date":"2026-06-29T20:18:13","date_gmt":"2026-06-30T00:18:13","guid":{"rendered":"https:\/\/segic.ca\/solutions-2\/portals-and-digital-journeys\/"},"modified":"2026-08-04T12:02:19","modified_gmt":"2026-08-04T16:02:19","slug":"portals-and-digital-journeys","status":"publish","type":"page","link":"https:\/\/segic.ca\/en\/solutions\/portals-and-digital-journeys\/","title":{"rendered":"Portals and digital journeys"},"content":{"rendered":"\t\t
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Simpler journeys for employees, members and administrators.<\/h1>\n\t\t\t\t\t

Users want to find information quickly, understand their options and take action without multiplying requests. Segic simplifies access to services, information and benefits with clearer portals and digital journeys.<\/p>\n\t\t

\n \t\t\t\n\tSee the portal in action\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n
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THE CHALLENGE<\/p>\n\t\t\t\t\t

When information is hard to find, follow-ups multiply.<\/h2>\n\t\t\t\t\t

Repetitive requests, scattered documents, complex enrollments, changes to validate: a fragmented experience weighs down users and administrative teams alike.<\/p>\n\t\t\n<\/div>\n

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Repetitive questions<\/h3>\n\t\t\t\t\t

Teams often answer the same requests.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t\"Panneau\t\t
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Unclear journeys<\/h3>\n\t\t\t\t\t

Users don\u2019t always know what to do or where to go.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Heavy enrollments<\/h3>\n\t\t\t\t\t

Manual steps slow down entry into the programs.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Administrative follow-ups<\/h3>\n\t\t\t\t\t

Administrators have to validate, follow up and correct more often.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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DIGITAL EXPERIENCE<\/p>\n\t\t\t\t\t

More autonomy, less friction.<\/h2>\n\t\t\t\t\t

Segic portals give access to the right information, guide users through their steps and reduce manual follow-ups for teams.<\/p>\n\t\t\n<\/div>\n

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Participant portal<\/h3>\n\t\t\t\t\t

A single access point to understand coverage, manage complementary Marketplace benefits and track claims, without juggling several tools.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tSee the portal in action\n<\/a>\n\t\t\n<\/div>\n

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Administrator portal<\/h3>\n\t\t\t\t\t

A dashboard to track enrollments, changes and pending validations, with indicators to keep a clear overview of the programs.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tSee the portal in action\n<\/a>\n\t\t\n<\/div>\n

\n \t\t\t\"Utilisateur\t\t
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Self-enrollment<\/h3>\n\t\t\t\t\t

A guided journey to choose coverage, add complementary benefits from the Marketplace and complete enrollment, without waiting for manual validation at every step.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tSee onboarding in action\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n

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THE BENEFITS<\/p>\n\t\t\t\t\t

A clearer experience for all users.<\/h2>\n\t\t\t\t\t

Better-structured digital journeys help users become more autonomous and teams reduce the administrative load.<\/p>\n\t\t

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Employees and members<\/strong>: Fewer repeated steps, more day-to-day autonomy.<\/p>\n\t\t\t\t\t

Administrators<\/strong>: Fewer validations and manual follow-ups.<\/p>\n\t\t\t\t\t

New employees or members<\/strong>: A faster entry into the programs, complementary Marketplace benefits included.<\/p>\n\t\t\t\t\t

Organization<\/strong>: A more consistent experience across employees, members and administrators.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

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Let\u2019s see how to simplify your digital journeys.<\/h3>\n\t\t\t\t\t

A demo shows how portals, self-service and self-enrollment can reduce follow-ups for your teams and improve the experience of your employees, members or participants.<\/p>\n\t\t\n<\/div>\n\t\t\t\n\tSchedule a meeting\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

L\u2019infrastructure ind\u00e9pendante qui orchestre vos avantages sociaux.  Les avantages sociaux jouent un r\u00f4le de plus en plus important dans l\u2019exp\u00e9rience employ\u00e9, mais leur gestion se complexifie \u00e0 mesure que les fournisseurs et les syst\u00e8mes se multiplient. Segic r\u00e9unit technologie, services et \u00e9cosyst\u00e8me de partenaires dans une seule exp\u00e9rience pour que vous gardiez le contr\u00f4le, peu […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":28697,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-28699","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/pages\/28699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/comments?post=28699"}],"version-history":[{"count":7,"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/pages\/28699\/revisions"}],"predecessor-version":[{"id":30520,"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/pages\/28699\/revisions\/30520"}],"up":[{"embeddable":true,"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/pages\/28697"}],"wp:attachment":[{"href":"https:\/\/segic.ca\/en\/wp-json\/wp\/v2\/media?parent=28699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}